在外贸领域,掌握一些专业的话术是非常重要的,这有助于提高与客户沟通的效率,促进交易的顺利进行。以下是一些常用的外贸专业话术:
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表达重视客户业务的话术:
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"We value your business and are willing to offer you the best price to help you reduce costs."(我们非常重视您的业务,愿意为您提供最优惠的价格,以帮助您降低成本。)
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"We understand your needs, to meet your budget, we can adjust the price for you to make your procurement more cost-effective."(我们理解您的需求,为了满足您的预算,我们可以为您调整价格,以使您的采购更具成本效益。)
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跟进客户反馈的话术:
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"Since I haven't heard back from you, I have to assume there might be some issues with our business relationship. Please let me know if I can be of any help."(因为一直没收到你回复,我们的业务关系可能存在一些问题。如果我能为此提供任何帮助,请告知我。)
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"Can I know what is the reason for not replying to the message, the price or what you have another supplier?"(请问不回复消息的原因是什么,价格或者有其他供应商吗?)
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展会上的介绍话术:
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"Welcome to our booth. I'm the representative of our company. It's a pleasure to meet you."(欢迎来到我们的展位。我是我们公司的代表,很高兴能够与您见面。)
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"Thank you for taking the time to come to our booth. We are very happy to introduce our products and services to you."(感谢您抽出宝贵的时间来到我们的展位,我们非常高兴能够向您介绍我们的产品和服务。)
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催单和提醒优惠期限的话术:
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"Hello, the discount is only valid for XX days. Please place your order as soon as possible to enjoy this discount."(你好,折扣有效期只有XX天。请尽快下单才能享受这个优惠。)
掌握这些话术,不仅有助于提升个人形象和公司形象,还能有效地推动业务的进展,提高客户满意度和交易成功率